1. Who We Are

RR Wins is a trading name of Roof Ready Ltd, registered in England and Wales at:

156 Newton Road, Torquay, Devon, England, TQ2 7AQ

Roof Ready Ltd trading as RR Wins (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled in a lawful, fair, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or participate in our competitions. This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Roof Ready Ltd (Trading as RR Wins)

Registered in England and Wales

Company Number: 15425721

Contact email: team@rrwins.co.uk

3. What Data We Collect

We may collect and process the following personal data:

• Full name

• Date of birth (for age verification)

• Email address

• Postal and billing address

• Phone number

• Username or account details

• Payment information (processed securely via Cashflows; we do not store full card details)

• IP address, device type, browser type, and technical data

• Website usage data (via cookies and Google Analytics)

• Marketing preferences and consent records

• Photos, testimonials, or publicity materials from winners (with consent)

4. How We Use Your Data

We use your personal data to:

• Process competition entries and manage ticket allocations

• Administer user accounts

• Manage payments and prevent fraud

• Notify winners and arrange prize delivery

• Verify eligibility, including confirming that participants are aged 18 or over

• Publish winner information to demonstrate transparency and fairness

• Send relevant updates and marketing communications (where permitted)

• Improve our website, competitions, and customer experience

• Comply with legal, regulatory, tax, and accounting obligations

5. Lawful Bases for Processing

We rely on the following lawful bases to process your personal data:

• Contract: To fulfil your competition entry, manage your account, and deliver prizes

• Consent: For marketing communications and optional publicity

• Legal obligation: To comply with UK laws and regulations, including age verification, tax, and accounting requirements

• Legitimate interests: To operate our competitions, prevent fraud, ensure fairness, improve our services, and protect our business

6. Who We Share Your Data With

We may share your personal data with trusted third parties where necessary, including:

• 20i Hosting: Website hosting and infrastructure

• Cashflows: Secure payment processing and fraud prevention

• MailPoet: Email marketing and communications

• Google Analytics: Website usage and performance tracking

• Courier and fulfilment partners: For delivery of physical prizes

• Legal or regulatory authorities: Where required by law

All third parties are GDPR-compliant and only process personal data on our behalf or under their own legal obligations.

7. Marketing Communications

If you opt into our mailing list, we may send you occasional updates, competition information, or marketing communications.

We may also rely on a “soft opt-in” where you have previously entered a competition and were given the opportunity to opt out at the point of entry. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Cookies and Tracking

We use cookies for analytics and essential website functionality only.

Our use of cookies complies with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). We do not use intrusive advertising cookies.

You may manage or disable cookies through your browser settings.

9. Automated Decision-Making

Our competition draws use a Random Number Generator (RNG) to ensure fairness. While the draw process is automated, it is overseen by our team to ensure compliance with our published terms.

You have the right to request information about this process or to contest a decision that significantly affects you.

10. Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

• Account data is retained while your account remains active

• Financial and transaction records are retained for up to six years to comply with HMRC and accounting requirements

• Marketing data is retained until you withdraw consent or opt out

Your data is stored securely using industry-standard security measures. Access is limited to authorised personnel only.

11. International Transfers

We do not transfer your personal data outside of the UK or the European Economic Area. If this changes in the future, we will ensure appropriate safeguards are in place.

12. Children’s Data

Our services and competitions are strictly for individuals aged 18 or over. We do not knowingly collect personal data from children. If we discover that data has been collected from a person under 18, it will be deleted immediately.

13. Your Rights

You have the right to:

• Access your personal data

• Request corrections to inaccurate or incomplete data

• Request deletion of your data, subject to legal retention requirements

• Withdraw consent at any time (for example, marketing)

• Object to certain types of processing, including marketing or automated decisions

• Lodge a complaint with the Information Commissioner’s Office (ICO)

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Us

For any privacy-related questions or requests, please contact us at:

Email: team@rrwins.co.uk

Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE